Delivery & Returns

Delivery

Standard Delivery 2-5 Days not including weekends or Mondays at a cost of £3.89

Heavier items may cost more in postage at checkout.

 

Returns

If You Change Your Mind

You have a legal right to cancel the Contract (subject to certain exceptions set out below) without giving any reason within 14 days of the day after you receive the Goods. This is the “Cancellation Period”.

You can cancel by emailing us at stamford@nextgentrader.co.uk and you should keep evidence of having given notice of cancellation, such as an e-mail receipt.

You must return the Goods to us (at your own risk and cost) within 14 days of notifying us that you wish to cancel by sending them (by recorded delivery or courier) to:

NextGen Trader Ltd

65 Scotgate, Stamford, Lincolnshire, PE9 2YB

We will not be responsible for any costs associated with returning the Goods to us.

The Goods must be returned unused and in good condition with the original packaging.

If the nature of the Goods means that you cannot return them by post, you will be responsible for the cost of couriering the Goods to us; if you contact us by email or phone we will try to provide you with an estimate of the courier cost.

Within 14 days of receiving the returned Goods or proof of postage of the same, we will ordinarily refund the full purchase price, you may not be entitled to a refund of the delivery charge.

If Things Go Wrong (Faulty Goods)

We warrant that the Goods that we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.

If you return Goods to us for a reason other than if you change your mind, we will inspect the Goods and either replace them or refund the full purchase price of the Goods if we accept that there is a manufacturing defect or other fault in the Goods. This is subject to you returning the Goods to us no later than 30 days after your receipt of the Goods.

We will replace the Goods or refund you, provided that the defect or fault is not; caused by usual wear and tear, damage caused deliberately or accidentally, your negligence or if you fail to follow product instructions or if the Goods have been misused, altered or repaired without our approval. Any refund will not include any delivery charges that you have paid and your cost of returning the Goods to us. If we do not find any fault or defect, then your cancellation and refund rights are limited as stated above, although this does not affect your statutory rights. Subject to the  below, the remedy in this paragraph  represents our entire liability to you for any claim in respect of the Goods that the law provides, in so far as we are permitted to limit our liability to you.

If you believe that Goods have a defect then you should not make any further use of them before returning them to us. Nothing in these Terms shall affect your statutory rights. These are your rights granted by law and which cannot be changed by us.

Thank you.